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DANA deposit and withdrawal

DANA is one of the fastest payment rails on pedang. To deposit, log in to your account, navigate to the cashier, and select DANA as your payment method. Enter your desired deposit amount — we support a wide range from modest to substantial sums. Click "Proceed," and you will be redirected to the DANA app or browser interface. Authorize the transaction using your DANA PIN or biometric authentication. The funds appear in your pedang account instantly, and you can start playing immediately. Withdrawals work in reverse: request a withdrawal from your account dashboard, confirm your DANA account details, and the funds return to your DANA wallet within subject to verification after our standard review window. DANA deposits and withdrawals carry no additional fees on our platform.

OVO and GoPay usage

OVO and GoPay are popular e-wallet options for pedang users across Indonesia. Both follow the same deposit flow: select the payment method in our cashier, enter your amount, and authorize via the app. OVO and GoPay withdrawals process within subject to verification after review. Before your first OVO or GoPay transaction, you may be asked to verify your phone number and complete a quick identity check as part of our KYC process. This verification is a one-time step and takes about subject to verification. Once verified, all future deposits and withdrawals are seamless. Both e-wallets support instant fund transfers, so you can move money between your e-wallet and pedang account without delay. Check your OVO or GoPay app to confirm transaction history and balance.

BCA, Mandiri, BRI, BNI virtual account

Bank virtual accounts (VA) offer an alternative for users who prefer traditional banking. When you select a bank VA option during deposit, we generate a unique account number tied to your pedang account. Transfer funds from your personal bank account to this VA number using your bank's mobile app or ATM. The deposit confirms within subject to verification of the transfer. Withdrawals to a bank VA take longer — typically subject to verification after review — because the funds must clear through the banking system. Bank VAs are ideal for larger deposits and for users who want a clear paper trail. Each bank (BCA, Mandiri, BRI, BNI) processes transfers at slightly different speeds, but all are supported on pedang. Keep your VA number safe; it remains active for all future transactions.

Fees, limits and verification

pedang does not charge deposit or withdrawal fees on any payment method. However, your bank or e-wallet provider may apply their own fees — check with them directly. Deposit and withdrawal limits vary by payment method and account tier. New accounts typically have lower limits; as you climb our loyalty tiers, limits increase. All accounts must complete KYC verification before the first withdrawal. KYC requires a valid photo ID and a selfie; the process takes subject to verification. Once verified, you can deposit and withdraw freely within your tier limits. If your account is flagged for additional review, we will contact you via email with next steps. Standard review windows for withdrawals are subject to verification depending on the payment method.

Resolving a stalled transaction

If a deposit does not credit within subject to verification, first check your bank or e-wallet app to confirm the transaction was sent. If the payment left your account but has not appeared on pedang, contact our support team immediately with your transaction ID and payment method. We will investigate and either credit your account or process a refund within 4–8 hours. If a withdrawal is under review longer than the stated window, do not panic — this is normal during peak hours or if additional verification is needed. Check your account dashboard for any pending verification requests. If you see a message asking for additional documents, upload them promptly. If you have questions about a stalled transaction, email [email protected] or use live chat. Our team will prioritize your case and provide an update within 2 hours.